Hillcroft Partners is a consulting and services business that helps participants in the social housing sector to close performance gaps, improve services, improve customer satisfaction and achieve greater value for money.
Hillcroft Partners combines best practice gained from the commercial world with over 25 years experience gained in the social housing sector.
Organisations in both the commercial and not for profit world base their success on a customer centric business purpose and philosophy. They seek to ensure that they tailor solutions to meet customer needs, they value and use customer data to understand and predict behaviours and they employ helpful staff who understand and buy into the organisations core values.
We have distilled the key elements of this approach into a series of steps and solutions that can be applied to social housing organisations, seeking to improve value for money and at the same time increase customer satisfaction.